{"id":60317,"date":"2023-08-30T11:42:43","date_gmt":"2023-08-30T15:42:43","guid":{"rendered":"https:\/\/www.psi.org\/?p=60317"},"modified":"2024-07-22T11:13:36","modified_gmt":"2024-07-22T15:13:36","slug":"simplifying-consumers-journey-to-care-in-vietnam","status":"publish","type":"post","link":"https:\/\/www.psi.org\/fr\/2023\/08\/simplifying-consumers-journey-to-care-in-vietnam\/","title":{"rendered":"Simplifying Consumers&#8217; Journey to Care in Vietnam"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"60317\" class=\"elementor elementor-60317\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59adac20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59adac20\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9cbfa4e\" data-id=\"9cbfa4e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cece6de elementor-widget elementor-widget-text-editor\" data-id=\"4cece6de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\"><em>By Hoa Nguyen, Country Director, PSI Vietnam<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fin 2022, gr\u00e2ce \u00e0 un financement de la Fondation Patrick J. McGovern, PSI et Babylon se sont associ\u00e9s pour piloter l'AIOI au Vietnam. En combinant le v\u00e9rificateur de sympt\u00f4mes par IA de Babylon et l'outil de localisation des prestataires de sant\u00e9 de PSI, cette solution de sant\u00e9 num\u00e9rique analyse les sympt\u00f4mes, recommande le niveau de soins appropri\u00e9 et les oriente vers les prestataires de sant\u00e9 de leur r\u00e9gion. L'objectif principal est d'aider les personnes issues de communaut\u00e9s \u00e0 faibles revenus \u00e0 prendre des d\u00e9cisions \u00e9clair\u00e9es concernant leur sant\u00e9 et \u00e0 naviguer efficacement dans le syst\u00e8me de sant\u00e9, tout en r\u00e9duisant la charge qui p\u00e8se sur le personnel de sant\u00e9. Ce service gratuit, accessible 24 heures sur 24 et 7 jours sur 7, permet aux personnes concern\u00e9es de gagner du temps et d'\u00e9viter des pertes de revenus li\u00e9es \u00e0 des arr\u00eats de travail ou \u00e0 des d\u00e9penses inutiles. Dans le cadre de son partenariat mondial avec Meta, l'ISP a lanc\u00e9 une campagne num\u00e9rique pour mettre ce produit innovant entre les mains des Vietnamiens. \u00c0 la fin du mois de juin 2023 (au cours des neuf mois qui ont suivi le lancement du produit), 210 000 personnes avaient acc\u00e9d\u00e9 \u00e0 la plateforme AIOI ; 2,4 000 personnes avaient cr\u00e9\u00e9 un compte personnel sur le site web d'AIOI, 4,8 000 avaient effectu\u00e9 un triage sur Symptom Checker et 2,2 000 personnes avaient \u00e9t\u00e9 mises en relation avec des \u00e9tablissements de sant\u00e9.\u00a0\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f62014 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f62014\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b7e9c11\" data-id=\"b7e9c11\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa93271 elementor-widget elementor-widget-image\" data-id=\"aa93271\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/media.psi.org\/wp-content\/uploads\/2023\/08\/07121756\/ReportStory3.2-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-59876\" alt=\"\" srcset=\"https:\/\/media.psi.org\/wp-content\/uploads\/2023\/08\/07121756\/ReportStory3.2-768x512.jpg 768w, https:\/\/media.psi.org\/wp-content\/uploads\/2023\/08\/07121756\/ReportStory3.2-300x200.jpg 300w, https:\/\/media.psi.org\/wp-content\/uploads\/2023\/08\/07121756\/ReportStory3.2-1024x683.jpg 1024w, https:\/\/media.psi.org\/wp-content\/uploads\/2023\/08\/07121756\/ReportStory3.2-18x12.jpg 18w, https:\/\/media.psi.org\/wp-content\/uploads\/2023\/08\/07121756\/ReportStory3.2.jpg 1234w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">PSI staff shows consumers how to use AIOI during at a food market. \/ Tuan Vu, PSI Vietnam  <\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ff61444\" data-id=\"ff61444\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2381248 elementor-widget elementor-widget-image\" data-id=\"2381248\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"530\" src=\"https:\/\/media.psi.org\/wp-content\/uploads\/2023\/08\/07121800\/ReportStory3.3-1024x678.jpg\" class=\"attachment-large size-large wp-image-59877\" alt=\"\" srcset=\"https:\/\/media.psi.org\/wp-content\/uploads\/2023\/08\/07121800\/ReportStory3.3-1024x678.jpg 1024w, https:\/\/media.psi.org\/wp-content\/uploads\/2023\/08\/07121800\/ReportStory3.3-300x199.jpg 300w, https:\/\/media.psi.org\/wp-content\/uploads\/2023\/08\/07121800\/ReportStory3.3-768x509.jpg 768w, https:\/\/media.psi.org\/wp-content\/uploads\/2023\/08\/07121800\/ReportStory3.3-18x12.jpg 18w, https:\/\/media.psi.org\/wp-content\/uploads\/2023\/08\/07121800\/ReportStory3.3.jpg 1283w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Marketing materials were placed at more than 600 pharmacies\/ private clinics in Bac Ninh province <\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b66ff5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b66ff5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a5dae62\" data-id=\"a5dae62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d2380ee elementor-blockquote--skin-quotation elementor-blockquote--align-left elementor-widget elementor-widget-blockquote\" data-id=\"d2380ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tBabylon\u2019s AI symptom checker and PSI\u2019s health provider locator tool captures real-time, quality data that supports health systems to plan, monitor and respond to consumer and provider needs. But for this data to be effective and useable, it needs to be available across the health system. Fast Healthcare Interoperability Resources (FHIR) standard provides a common, open standard that enables this data exchange.\n\nPSI\u2019s first consumer-facing implementation of FHIR was launched in September 2022 as part of the Babylon Symptom Checker project in Vietnam, enabling rapid alignment between PSI and Babylon\u2019s FHIR-enabled client records systems. PSI already has several other consumer health FHIR implementations under active development in 2023, including PSI\u2019s collaboration with the Kenya MOH to launch a FHIR-enabled WhatsApp national health line for COVID-19 health information. PSI will also look to adopt and scale health workforce-facing FHIR-enabled tools, such as OpenSRP2, which will be piloted in an SRH-HIV prevention project in eSwatini in partnership with Ona by the end of 2023.\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">\u2014 Martin Dale, Director, Digital Health and Monitoring, PSI<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a6fdc4 elementor-widget elementor-widget-spacer\" data-id=\"0a6fdc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f87ec86 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--shape-circle elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"f87ec86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 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class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur l&#039;email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0acbdfc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0acbdfc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5b53ec\" data-id=\"b5b53ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d18962 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8d18962\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aba4986\" data-id=\"aba4986\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e602082 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"e602082\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-pop\" href=\"https:\/\/www.psi.org\/fr\/psi-annual-report-2022\/?utm_source=20230829_PSI%20Impact&#038;utm_medium=email&#038;utm_campaign=PSIImpactAug#reportStory3\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir le rapport annuel 2022<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11a4728 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11a4728\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49997cb\" data-id=\"49997cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>PSI and Babylon partnered to pilot AIOI in Vietnam, a free 24\/7 health platform for 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