COVID-19 is threatening health systems and vulnerable populations around the world.

As the world faces the uncertainty of a global pandemic, PSI is on the front lines. We are applying our 50 years of expertise to ensure that the people we serve get access to critical self-care, prevention and healthcare services during the COVID-19 crisis.

How We're Responding to

Immediate Response

Learn More

Programming Specific to COVID-19

Learn More

Operational Impact

Learn More

Future Impact

Learn More

Where are we Responding

Select a country on the map below to learn more about where we’re responding to COVID-19. You can filter by health area and solution type by clicking the double arrows  in the top left-hand corner. To see the full ArcGIS StoryMap, click here. 

Our COVID-19 Solutions

Remote support for health workers

We’ll use our existing digital tools such as e-Learning platforms as a route to provide timely and cost-effective training and support to providers on COVID-19 related matters.

Data capture and reporting from private sector channels

PSI’s digital team is developing options to capture data regarding suspected cases of COVID-19 at private sector clinics and pharmacies and will support contact tracing as part of recommendations for self-isolation.

Digital landscaping

PSI conducts rapid digital landscape analyses of digital penetration and heterogeneity in access to digital platforms. Based on these analyses, PSI will develop interventions that still safely reach these populations with COVID-19-related health communications, including those most effective in reaching high-risk groups.

Click the image below to view an interactive version of this map on ArcGIS StoryMaps.


PSI is working to minimize the incidence and impact of COVID-19 by leveraging our global network to promote and increase the adoption of preventative behaviors. These include handwashing, physical distancing, use of facial coverings and other self-care behaviors. PSI is also working with providers to better understand and respond to their information and service-related needs. These activities include:

      • Effective interpersonal and community communications: direct user/community-level engagement and influencer identification, promotion of preventive behaviors through mass media and multi-channel SBC campaigns, and digital ecosystem set-up for information sharing, engagement, self-care support and cyber-education.
      • Increased accessibility and use of prevention products and services: understanding distribution of essential products like soap, disinfectant and sanitation merchandise across high-need areas; and the incorporation of behavioral “nudges” to increase the use of handwashing facilities in households, communities and at clinics/pharmacies.
      • Informed and empowered healthcare workers: rapidly surveying providers to understand contextual barriers and gaps in their ability to respond to client needs and localizing innovative solutions to support them.

Click the image below to view an interactive version of this map on ArcGIS StoryMaps.

Country Level

PSI aligns our work to partner countries’ crisis response plans in many ways. In some cases, PSI expert colleagues are members of national healthcare task forces. PSI’s role is often to provide technical assistance on social behavior change (SBC) and awareness campaigns through multiple channels that include mass and below the line media. PSI also supports governments in conducting real time surveillance through the DHIS2 platform and through implementation in both the public and private sector.

PSI also works to strengthen governments’ response in supporting Emergency Operations Centers with training of key personnel, alignment and coordination of efforts and/or alignment of social behavior change efforts.


PSI sits on five different advisory groups at the WHO, which directly inform global policy and guidelines to WHO member countries. PSI is also a respected participant of many other global forums where we can influence policy and direction such as within other UN bodies, The Global Fund and the World Bank.

Click the image below to view an interactive version of this map on ArcGIS StoryMaps.

Manage risks

PSI supports the scaling of digital tools to help consumers assess their individual risk, self-manage potential exposure and/or symptoms, find nearby testing sites and access alerts from public health authorities.

Mass media

Our mass media channel strategy is based on utilizing the best channels to reach the priority target audience segments identified in each country. Through formative research PSI discerns which channels consumers prefer to receive critical self-care information.

We then design a media strategy that leverages diverse channels aligned around simple messages. The media mix could leverage local radio and TV channels to air educational spots and public service announcements.

Click the image below to view an interactive version of this map on ArcGIS StoryMaps.


PSI strengthens national surveillance tools by increasing capacity of ministries of health for improved and timely surveillance of COVID-19 using DHIS2, the world’s largest health management information system (HMIS) in use in 67 low- and middle-income countries, to accelerate case detection, situation reporting, active surveillance and response for COVID-19.

Click the image below to view an interactive version of this map on ArcGIS StoryMaps.

Private Provider Preparedness
PSI is remotely rolling out a comprehensive suite of COVID-19 information, resources, trainings, and tools to capacity build private providers within its healthcare networks, strengthen preparedness, and shape appropriate behaviors that will reduce transmission of the virus. In many countries where PSI works, the private sector provides over 50% of health services, and so we are both supporting our network members to contribute to the COVID response and to maintain much-needed essential health services within communities.

Private Sector Data Capture & Sharing
PSI is working to rapidly assess the resources of its private sector facilities, and to share this data with Ministries of Health, to facilitate a speedy, holistic health system response to COVID-19. Effective collection, visualization, and use of private sector data on COVID-19 will contribute to national analyses of the COVID-19 response and success of case management.

Domestic Financing
PSI is engaging Ministries of Health to accelerate the development of supply and demand-side financing mechanisms that will allow for the public sector to contract private sector services. This approach allows for Ministries to unlock the potential of the private sector, which can quickly mobilize to contribute to space, staff and materials. Contracting and reimbursement mechanisms, either for consumers or private facilities, significantly increase access to COVID-related testing and care.

Click the image below to view an interactive version of this map on ArcGIS StoryMaps.

Featured Projects

The Power of Primary Care for Mental Health Services

Donor: Lindsay Abrams, Maverick Collective Member

+ Read More

Strengthening the Emergency Operations Center to Accelerate Malaria Elimination and Prepare for Future Public Health Emergencies in the Lao People’s Democratic Republic

Donor: Bill & Melinda Gates Foundation

+ Read More

Self-Care Trailblazers Group

Donor: Children’s Investment Fund Foundation; The William and Flora Hewlett Foundation

+ Read More

Our Impact
on Global Pandemics

Here's how we've mitigated the effects of past and currently ongoing pandemics:

114,851 kits

Zika prevention kits distributed from 2015 to 2018

2 million

hiv self-test kits distributed in 2019

400 million


Are you interested in helping us fight COVID-19?

We’d love to partner with you. Please reach out to one of the PSI staff members below for more information on how you can work with us.

For governments and large foundations: Mark Adams, madams[at]

For philanthropists: Nancy Anderson, nanderson[at]

For corporate partners: Malcolm Quigley, mquigley[at]

For peer organizations: Heather White, hwhite[at]

If you’re interested in supporting PSI’s work now, click below. 


Dr. Eva Lathrop

Global Medical Director PSI Global

Julia Roberts

Vice President, Global Fundraising PSI, Global

Heather White

Project Director, COVID-19 Rapid Response Support Team PSI

Rodrigo Gramajo

Deputy Director, Digital Health and Monitoring PSI

Malcolm Quigley

Deputy Director, Strategic Partnerships PSI

Abigail Winskell

Deputy Director, Global Marketing PSI

Dr. Milly Kaggwa

Senior Clinical Advisor for Africa PSI

Kristen Little

Senior Technical Advisor, Strategic Research PSI

Mathias Pollock

Technical Advisor, Social and Behavior Change PSI

Chris Purdy

Deputy Director, Digital Health and Monitoring PSI

Christine Vargas

Senior Manager, External Relations & Communications PSI


Who Will Get the COVID-19 Vaccine?

By Karl Hofmann, President & CEO, PSI Just last week we learned of Africa’s successful campaign against wild poliovirus. There are many lessons to take

+ Read More

Protecting Those Most at Risk of Malaria: Child Health and the COVID-19 Response

The piece below originally appeared on PMI Impact Malaria‘s blog. Every two minutes, a child dies of malaria. In 2018, of the estimated 405,000 malaria

+ Read More

What Africa and Polio Remind Us About COVID

By Karl Hofmann, President & CEO, Population Services International Africa is celebrating the elimination of wild poliovirus, a huge achievement. Polio is not yet ready

+ Read More

Partnering to Expand Public Health Emergency Operations Centers

by Pooja Magadi, EOC Associate, PSI Laos As the COVID-19 pandemic continues to be at the forefront of everyone’s minds, public health emergency operations centers

+ Read More

How a New Self-Care Product in Niger Is Meeting Women’s Unique Needs During COVID-19

By Alexandra Angel, Technical Advisor, Sexual & Reproductive Health, PSI As COVID-19 disrupts access to essential healthcare across the globe, it is more important than

+ Read More

In Mali, We’re 8 Million Nets Strong

In late 2019, PSI Mali began coordinating with the Malian National Malaria Control Program (NMCP) and Ministry of Health (MoH) to plan for the country’s

+ Read More