Assessing Client Satisfaction of Safe Medical Abortion Services Through a Private Franchise in Cambodia


Download Resource

Abortion was legalized in Cambodia in 1997, but remains somewhat stigmatized. As abortion became more widely available, abortion services were monitored for quality, such as whether women are receiving sufficient counseling. However, a women’s satisfaction in her experience is also an important measure of quality. PSI/Cambodia (PSI/C) therefore conducted a client satisfaction survey in order to assess satisfaction related to abortion services received from a Sun Quality Health Network (SQHN) provider, a network of private providers who receiving training an ongoing quality assurance activities from PSI/C.