Learning Brief: Engaging the private sector in disease surveillance using social media chatbots in Myanmar

PSI-Myanmar-EOC-2022-Learning-Brief-Private-Sector-Disease-Surveillance.pdf

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PSI developed and implemented social media chatbots used for disease notification by private healthcare providers in Myanmar, as part of a regional project designed to improve health security through more effective and efficient surveillance and emergency response capabilities. The newly designed digital tools were proven to be user-friendly and scalable with potential future integration into the national surveillance system. The chatbots are available on Facebook Messenger and Viber, and are linked to DHIS2 for data visualization and analysis. This brief describes the learning process and outcomes achieved, in support of private sector inclusion in real-time diseases surveillance through innovative digital solutions.

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