Making It Easier for Consumers to Navigate Their Mixed Health Systems


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For consumers in many low- and middle-income countries (LMICs), the journey to essential quality health services and products tends to be far from linear. Making that journey easier is at the core of PSI’s strategy to scale consumer-powered healthcare.

Over the course of 2023 and beyond, we will share insights and reflections, and facilitate discussions around different themes that we selected based on (i) their relevance in making the consumer’s journey through the health system easier, (ii) their importance for shaping stronger, more resilient, and more responsive health systems, and (iii) their relevance to the health systems strengthening (HSS) community of practice.


01 #PeoplePowered

02 Breaking Taboos

03 Moving Care Closer to Consumers

04 Innovating on Investments

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