Many households in Cotonou have full and overflowing toilet pits, leading to disease risk and open defecation. The supply of services wasn’t being met with sufficient demand for services. A branded call center has been an effective way to increase trust between service
providers and consumers. The SSD project created a call center and network, branded “VIDANGE MIMIN” (clean emptying),
to connect consumers to service providers. The project trained existing private operators to offer safer, faster, and more affordable pit emptying services.
- Populations Served
- General Population
- Health Areas
- Sanitation, Water, Sanitation and Hygiene
- Resource Types
- Presentations
- Languages
- English
- Countries
- Benin
- Solutions
- Fecal Sludge Management, WASH Solutions