Provider Behavior Change Toolkit: Management & Coaching of Field Staff

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Provider Behavior Change Communications (PBCC) are one-to-one interactions between PSI representatives and providers that are designed to positively influence provider behaviors by offering individualized solutions to both needs and barriers to behavior change.  This toolkit follows best practices from the pharmaceutical industry.

Module 4: Management & Coaching of Field Staff comprises a series of manuals and workbooks focused on building supervisors’ skills to manage and coach PBCC representatives.


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