Advancing consumer-powered healthcare (CPH) – namely, care that is dignified, respectful, responsive and adaptive to consumers’ preferences and needs – is inextricably linked to achieving Universal Health Coverage (UHC).
That’s why, as part of Family Planning 2030 (FP2030), PSI commits to accelerating consumer-powered health systems that enable 100 million people in low-and middle-income countries to make full, free and informed sexual and reproductive health choices throughout their lives – all by 2030.
To achieve this commitment, PSI will focus on advancing autonomy, agency and self-empowerment in sexual and reproductive health and rights (SRHR) systems, including developing standard indicators to track the person-centeredness of PSI’s programs.
“Everything we do is informed by consumers of healthcare. For more than five decades, we have used consumer insights and research to guide every aspect of our work; we know that health outcomes are better when designed with people rather than for them,” says Karl Hofmann, PSI President & CEO. “Meeting consumers where they are by incorporating consumers’ voices into the system and equipping consumers to be agents of their own health through digital, self-care and private sector integration will make health systems more resilient, responsive and powered by the people we work with and for.”
“FP2030 pledges from partners like PSI advance the ultimate goal: ensuring that every person, no matter where they live, can make the sexual and reproductive health decisions that enable them to participate as equals in society. When we commit to sexual and reproductive health equity, we commit to catalyzing the change needed to achieve UHC,” says FP2030 Executive Director Dr. Samukeliso Dube.
PSI’s FP2030 commitment follows the organization surpassing its FP2020 commitment to support 10 million consumers under the age of 25 to choose modern contraception.
And still, millions of people in low and middle-income countries remain without access to modern contraception methods and basic SRHR care. Taking a person-centered, consumer-powered approach to healthcare delivery is critical for expanding access to contraception, safe abortion and other SRHR services as the global health community works together to achieve UHC.
“The time is now to reimagine how we design, deliver, measure and scale consumer-powered care. We join the global health community in committing to investing in and strengthening how we measure SRH programs that advance people’s autonomy, agency and self-empowerment,” says Jennifer Pope, PSI’s VP of SRH, HIV and TB.
To expand access to person-centered care, PSI will:
- Partner to accelerate implementation of person-centered SRH delivery models, reaching 100 million people.
- Support healthcare systems to integrate routine monitoring and accountability mechanisms for person-centered care.
- Support development and adoption of policies to expand person-centered SRH care.
To advance measurement of client experience of care, PSI will:
- Develop, test, validate and integrate new indicators of client experience with a focus on measurement in the context of routine programming.
- Develop measures specific to private sector healthcare consumers, adolescents and youth, and or self-care including digitally enhanced health solutions.
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This article is a part of PSI’s ICFP 2022 Impact Magazine. Explore the magazine here.