Hey AI!

By Tram Do, Communication Coordinator, KMC, Vietnam; Stephen Maina, Program Manager, Social Media Optimization, PSI Global

In Vietnam, access to quality health services can be challenging, especially for low-income populations with whom, taking time to visit a medical facility means out-of-pocket expenses as well as loss of income. For example, 68% of people working in industrial zones (predominantly female) have STIs and other SRH health complications but only 50% of them were examined and treated1.

In response, PSI leverages digital tools to build solutions. With funding from Patrick J. McGovern Foundation, PSI partnered with Babylon to develop a web-based application named AIOI (Hey AI – Artificial Intelligence) that can be accessed through your phone and used to assess health symptoms, provide health recommendations, and direct the user to health products and local care providers.

Under our global partnership with Meta, PSI launched a digital campaign to put this innovative product in the hands of people in Vietnam. From August to November, through two phases of the digital campaign, we focused on reaching men and women aged 18-44 with quality health information, building a community and connecting them with the solution.

Here is what we learned:

  • The campaign was successful with driving traffic to the AIOI website with more than 433,000 link clicks and an average CTR of 0.95%.
  • Built an active community of over 21,000 people among our target audience in Vietnam in 1.5 months.
  • The use of real images resonated well with the target audience, leading to higher engagement and traffic to the digital health platform compared to illustrations based on an A/B test that was conducted.
  • While it is standard practice to use minimal text on digital health creatives, the campaign target audience (18-44 years) resulted in a higher engagement to busier, more informative graphics. We incorporated these learnings into campaign content to more effectively share health information and drive website traffic.

In the first phase of the AIOI campaign, we focused on building community among individuals in Vietnam who can benefit from the web-app. We built a Facebook page to connect people, mostly women, who had concerns about sexual health, reproductive health, non-communicable diseases, nutrition, and children’s health. We informed page members that an online symptom checker was coming soon, and the page was updated frequently with trendy and informative health content to foster engagement from the target audience.

The Facebook community reached 19,000 followers within 2 months of being launched. The overall campaign, which incorporated paid ads and organic posts reached 16 million people, with an average engagement rate of 0.24% which is lower than previous COVID19 campaigns at 1.62%.  Although both men and women were targeted in the campaign, there was a 16% higher reach among men than in women. The most popular post (shown below) was about Adeno virus and shared 9,300 times which would indicate that this particular message resonated with our target audience they felt moved to share with friends and family.

Figure 1: The best performing posts

Phase 2: Driving Traffic to the AIOI Website

Based on the findings from the first phase, PSI Vietnam significantly modified the approach for the second phase. To maximize impact, the main campaign objective was to drive traffic to the AIOI website from the Facebook page.