Digital solutions support
Sara's journey to care.

Here’s how.

Sara had sex. But not the feel-good kind. Rather, the unprotected kind.
Sara is worried.

What if she is infected with HIV?  What if she is pregnant?
Sara has questions. She wants answers. 

Sara sees an ad on her Facebook for a digital chatbot where she can find health information.
She clicks in.
Her digital health journey begins. 


It wasn’t always this easy.

Before digital platforms, Sara had to jump through many hoops to get healthcare without her mother or aunties knowing.

Sara would travel to a faraway clinic to get care.

She’d save up a lot of money to get there.

Once at the clinic, she would wait and wait for the provider to see her.

And when the provider finally did see her, she’d feel icky about his judgmental comments. She’d trek home, unsettled by the experience.

Sara needs better.
The good news:
we’re on it.

Through PSI’s consumer-powered approach, we work with consumers, governments and partners to build demand, strengthen the health system and shift policies to better serve Sara.

By doing so, we support Saras everywhere to attain judgement-free and accessible healthcare—starting from the palm of their hands.

Together with partners, we’re working toward a vision where Sara’s journey through the health system is digitally enabled.

The digital chatbot is an example of how we support Sara, together.

The chatbot guides Sara to relevant health information regarding HIV, pregnancy tests and contraceptive options, and where she can access each.  

The chatbot also provides her with information on where she can be seen and by whom. 

Whether through community health workers, or at a pharmacy or private primary care facility, the choice is Sara’s.

The app might also shows her which providers offer youth-friendly health services, where national health insurance is accepted and the estimated wait time to see a provider per location.

Sara clicks on a nearby pharmacy where she feels she can discretely access care, and the chatbot tells her which relevant services and products are offered.

Sara now has the information and tools to make the best choice based on her own needs.

Once at the pharmacy, Sara feels comfortable and confident asking for an HIV self-test, pregnancy test, and her contraceptive choice, a self-injectable. The pharmacist explains how to use all three.

Sara feels good about her experience accessing care. And she knows she has multiple options next time she has health-related questions.  

A week after her visit, the chatbot sends Sara a prompt to ask if her needs were met, and how she felt about her visit to the pharmacy.

She shares insights about her experience of care, which inform how we can better serve Sara now and in the future.

Consumer insights improve our understanding of health consumers’ behaviors, preferences and needs.

This is the data needed to help shape a stronger, more responsive health system that better serves and brings care closer to Sara.

If we make the health system more responsive to Sara’s needs, the journey to Universal Health Coverage will be shorter.

Sara needs us to work together to meet her where she is. Join the journey.


The Future of Work

With overarching commitments to flexibility in our work, and greater wellbeing for our employees, we want to ensure PSI is positioned for success with a global and holistic view of talent. Under our new “work from (almost) anywhere,” or “WFAA” philosophy, we are making the necessary investments to be an employer of record in more than half of U.S. states, and consider the U.S. as one single labor market for salary purposes. Globally, we recognize the need to compete for talent everywhere; we maintain a talent center in Nairobi and a mini-hub in Abidjan. PSI also already works with our Dutch-based European partner, PSI Europe, and we’re creating a virtual talent center in the UK.


Meaningful Youth Engagement

PSI is firmly committed to the meaningful engagement of young people in our work. As signatories of the Global Consensus Statement on Meaningful Adolescent & Youth Engagement, PSI affirms that young people have a fundamental right to actively and meaningfully engage in all matters that affect their lives. PSI’s commitments aim to serve and partner with diverse young people from 10-24 years, and we have prioritized ethics and integrity in our approach. Read more about our commitments to the three core principles of respect, justice and Do No Harm in the Commitment to Ethics in Youth-Powered Design. And read more about how we are bringing our words to action in our ICPD+25 commitment, Elevating Youth Voices, Building Youth Skills for Health Design.


Zero Tolerance for Modern-Day Slavery and Human Trafficking

PSI works to ensure that its operations and supply chains are free from slavery and human trafficking. Read more about this commitment in our policy statement, endorsed by the PSI Board of Directors.



Since 2017, PSI has been a signatory to the United Nations Global Compact, a commitment to align strategies and operations with universal principles of human rights, labor, environment and anti-corruption. Read about PSI’s commitment to the UN Global Compact here.


Environmental Sustainability

The health of PSI’s consumers is inextricably linked to the health of our planet. That’s why we’ve joined the Climate Accountability in Development as part of our commitment to reducing our greenhouse gas emissions by 30 percent by 2030. Read about our commitment to environmental sustainability.


Affirmative Action and Equal Employment Opportunity

PSI does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, protected veteran status or any other classification protected by applicable federal, state or local law. Read our full affirmative action and equal employment opportunity policy here.


Zero Tolerance for Discrimination and Harassment

PSI is committed to establishing and maintaining a work environment that fosters harmonious, productive working relationships and encourages mutual respect among team members. Read our policy against discrimination and harassment here.

PSI is committed to serving all health consumers with respect, and strives for the highest standards of ethical behavior. PSI is dedicated to complying with the letter and spirit of all laws, regulations and contractual obligations to which it is subject, and to ensuring that all funds with which it is entrusted are used to achieve maximum impact on its programs. PSI provides exceptionally strong financial, operational and program management systems to ensure rigorous internal controls are in place to prevent and detect fraud, waste and abuse and ensure compliance with the highest standards. Essential to this commitment is protecting the safety and well-being of our program consumers, including the most vulnerable, such as women and children. PSI maintains zero tolerance for child abuse, sexual abuse, or exploitative acts or threats by our employees, consultants, volunteers or anyone associated with the delivery of our programs and services, and takes seriously all complaints of misconduct brought to our attention.


Diversity and Inclusion

PSI affirms its commitment to diversity and believes that when people feel respected and included they can be more honest, collaborative and successful. We believe that everyone deserves respect and equal treatment regardless of gender, race, ethnicity, age, disability, sexual orientation, gender identity, cultural background or religious beliefs. Read our commitment to diversity and inclusion here. Plus, we’ve signed the CREED Pledge for Racial and Ethnic Equity. Learn more.


Gender Equality

PSI affirms gender equality is a universal human right and the achievement of it is essential to PSI’s mission. Read about our commitment to gender equality here.


01 #PeoplePowered

02 Breaking Taboos

03 Moving Care Closer to Consumers

04 Innovating on Investments

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